Is it possible to get coupons for Colormax products?

Have you registered yourself as a Colormax VIP customer? If not, now is your chance to do so. To aptly reward our VIP members, we send across exclusive coupons so you can avail of some drool-worthy discounts. We love treating our customers to giveaways. So with us, pleasant surprises are just around the block.

Is Colormax cruelty-free?          

Absolutely. As a brand, Colormax has a strict policy against animal testing. We believe that cruelty and beauty do not even belong in the same sentence and so we never have and never will indulge in animal testing under any circumstances.

What if my selected product goes out of stock temporarily?          

In such circumstances, rest assured that the unavailability will be communicated to you via email and you won’t be charged. We will highly appreciate your patience and cooperation if you will choose to add your desired product in the next order.

How do I check the status of my order?               

Once you are a registered account holder, all you have to do is to visit the Order Status page. This page allows you to access all the information you might be looking for in the easiest possible way. If you are based in the US, you need to log in to your account on the order status page using your email and password. Order summary compromising of all details about any recent or past purchases will be displayed to you. Besides, you will receive a tracking number once your order is in the shipping process. This number allows you to continuously track your purchase through the carrier’s website. However, we would like to specify that some carriers allow access to tracking information after 24 business hours of shipping a product.


We would like to specify that we offer free shipping for all US orders. USPS is our carrier partner and all orders with standard shipping are shipped through them. We request you to maintain patience as the standard shipping process takes around 2-4 business days.


Only US orders qualify for free shipping promotion. We value our Canadian customers, but unfortunately, any orders to be shipped to Canada are ineligible for any shipping promotions.


To avoid any inconvenience, we would like to mention that any purchases made during promotions or sales may take up to five business days for processing. This is due to bulk orders and we wish to cater to every single customer's needs with efficiency, hence the delay.


In the event of any occasional order cancellations, please note that order or part of it might be canceled for one or more of the following reasons:

  • Temporary Unavailability of the ordered product

  • Problems with information submitted during the payment process 

  • Failure to deliver the product to the provided address

  • Placement of duplicate order

  • Cancellation upon customer request

In the event of cancellation, you will be notified via email specifying the reason for cancellation. You will not be charged for any canceled order. However, for any queries regarding your canceled order or if you are interested in placing a new one, please feel free to contact us at customersupport@colormaxcosmetics.com.

How do I avail of a coupon?   

You need to search for the Billing Page and enter the coupon code in the specified space. Please note that all coupon codes follow case-sensitivity and hence, must be entered the same way as offered. You can avail of one offer code before order. Once the offer code is accepted by the system, the offer appears in the website’s section named Order Review.